Refund & Returns Policy

  1. Returns:
    We accept returns on products purchased through our website within [7 days] of delivery. The item must be unused, in its original condition, and in the original packaging.
  2. Non-Returnable Items:
    Some items are non-returnable, including:

Gift cards
Goli item

  1. How to Return an Item:
    To initiate a return, please follow these steps:

Contact our customer service team at Goldenpatel.bihar@gmail.com or call 9128511010 with your order number.

We will provide you with a return authorization and instructions.

Ship the item to the return address provided by our customer service team.

  1. Refund Process:
    Once we receive your return, we will inspect the item. If the return is approved, a refund will be processed to your original payment method. Please allow [7-10 business days] for the refund to appear on your account.
  2. Exchanges:
    If you wish to exchange an item for a different size, color, or product, please contact our customer service team. We can assist with exchanges as long as the returned item is in new, unused condition.
  3. Shipping Costs:

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective.

Original Shipping Fees: Shipping fees from your original order are non-refundable.

  1. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer service team immediately. We will either replace the item or provide a full refund, including return shipping.
  2. Late or Missing Refunds:
    If you haven’t received a refund after the specified time, please first check your bank account or credit card statement. If there is no refund, contact your bank or credit card company. If there are any issues, please reach out to us at 9128511010 .
  3. Special Conditions:
    Certain sales (like seasonal or clearance items) may have specific return conditions. These will be noted on the product page or at checkout.